Technology still needs humans

Kindle Fire

Kindle Fire

I feel very lucky.  I still use the Kindle Fire that my grown children gave me as a present for Christmas in December 2011. It lets me browse the web when I am relaxing in my easy chair. I am amazed at how stunning photographs are on the Fire. It is now old but still usable technology. It is unusual to be able to use a piece of technology and have it last six years.

The Fire, it descendants and the iPads are also signs of how easy and relatively inexpensive it has become to use the World-Wide Web.

Six years  after getting my original Kindle Fire, it feels large and slow compared to some of the products our there, but the Fire is still the tablet I travel with when we leave home.  It seems bullet proof and somehow the address or phone number that I need is always in there.

Sometimes it is very hard to tell what type of technology to recommend to others but technology has been a big part of my life for over three decades, so I feel qualified to make some recommendations to those haven’t had as much hands on experience as I have.

If you will bear with me through a little history, I am going make some specific suggestions that will help many people enjoy the technology that they already have, and some folks pick the right technology for their situation.

If you had to rank me in the world of technology, I would be one of those people whom most people like to have around when they get stuck with a computer problem.  I manage to get by very well in the Windows, Macintosh, and Linux worlds.  I am a happy Android phone user, and I understand “the Cloud,” networks, and servers.  Having worked for an email company, I understand email very well.  I am one of those people who is very comfortable manually filling in the settings on email programs. I know the difference between POP and IMAP mail.

However, I long ago adopted the practice of only helping family members with their technology problems.   Once you start trying to solve technology problems from a long distance, you are asking for trouble.  What seems simple and logical to me on one end of the telephone might make no sense to another person on the other end of the phone. This post will summarize the advice that my family gets.  I try to update this post at least yearly.  You are reading a version updated on November 11, 2017.

In 1983 I got one of my first lessons on trying to help from a distance when a client to whom I had sold a computer called to complain that their computer wasn’t working.  After trying to solve the problem on the phone, I got in my car and drove sixty miles only to find out that the computer was unplugged.

The vast majority of people my age can do very well with technology if someone sets it up for them and regularly checks on it.  However, while we have come a very long way since the days of my first computer, the Apple II+, things still aren’t as easy as they should be. Some others in the technology world would agree with me that it is questionable that we are solving complexity as fast as we are adding it.  There are lots of issues the technology world needs to solve even today.

It wasn’t that hard to set up an Apple II in 1982, but it was sometimes a challenge to get it to do what you wanted it to do.  In the days of the Apple IIs, we often had to insert control characters into text in order to get them to print the way we wanted things printed and the characters varied by the type of printer.  We didn’t have to worry about the Internet because in 1982 the protocols for the Internet were just then being formalized.

If we fast forward a couple of years to 1984 and the Macintosh, computers became a lot easier to use.  Getting the printed word out of them was less of a challenge.  WYSIWYG, “What you see is what you get,” became part of our vocabulary.  With a little restraint and not too much use of the font menu, very nice printed documents could be created and by 1985 printed on a very expensive laser printer.  By 2011 even the world of laser printers has dramatically changed to the point that they are consumer products and in essence almost disposable. Ink jet printers are definitely disposable and dot matrix printers have disappears except for specialized uses.

A lot of great technologies were developed as the computer world raced forward from 1985.  Things like Ethernet and the World-Wide Web finally made it down to the world of consumers.  While others might disagree with me, I think the introduction of the iMac on August 15, 1998 marked the first computer that was really designed to be easy to hook up to the Internet.

I can still remember the Apple commercials which showed a young boy and a dog getting their iMac up and on the Internet before a grown man could get all the Windows boxes unpacked, assembled, and running enough to make a connection.  The first iMac was a major victory for simplicity.   Some of my recent experiences suggest things are no longer quite so easy on the Mac but it is still not that hard.  While things improve over time my recent 2017 updates on my Mac, Windows, and Linux platforms confirm there are still challenges and often after five or six years, you need to buy a new computer unless you are running Linux which does very well on older computers.

Unfortunately while devices such as the Kindle Fire, the iPad, and smartphones have made it very easy to get on the Internet, home networking and Internet access still haven’t made that quantum leap to the point where you can walk into a home and plug into the Internet like you would plug a toaster into a power outlet.

Granted there are places where hooking up to the Internet is much easier than it is in others.  Some services are really very good.  However, there are few places aside from college towns like Blacksburg, Va. and dorms all over the country where Ethernet jacks are nearly as functional as power outlets.  Most of us live in a world of small broadband that is going to be inadequate for our needs very soon.

Today keeping a wireless network going in your home can be a challenge, and it is something most people find somewhat frustrating.  While it is easy enough to hook up a cable modem, a lot of things can go wrong over time.  On top of that, as your equipment ages, you can find it harder and harder to keep your network running without frequent restarts.  There is a sweet spot for cable modems which is highly dependent on cable signal strength.  It requires a cable technician to check it, but sometimes the effort to make that happen is well worth the trouble. One very good technician recently told me to get a new cable modem every three or four years.  I got a new one in October 2013, after I discovered that the one I had was incapable of delivering the service that Time-Warner was promising me and for which they were charging me.

When you are getting ready to jump into the world of broadband connections, my first recommendation is to find a friend who understands home networks and have that person help you make some intelligent decisions on the service you are going to use.  As a general rule, cable modems are much faster than DSL, but if you are relatively close to a main switch, DSL can be a better than dial-up computing experience.  It is one of those things you won’t know unless you ask some questions.  Sometimes the only way to know is to try the service out.

In 2017 if you already have cable television or a phone line and you order Internet service, you will likely get mailed the equipment.  If that happens, and computers make you uncomfortable, find someone to help with the installation.  If you get someone who knows what they are doing, it can be relatively painless.

Sometimes the gear sent out includes a wireless networking device.  If you have an option of NOT getting the wireless gear that the cable company or phone company sends out, take that option.  Just get them to send you their best cable modem.  You are better off going to Staples, SAMs or Best Buy and getting one of the newer wireless networking devices that let you press a button or use a reasonable password to get your computers on the network instead of entering a long numerical pass code.  I have gotten functional wireless networking devices that are easy to hook up for as low as $29.95.  However, you are likely better off spending more and getting a fully featured unit that is also a router with some Ethernet ports.  in 2012, I had a very good experience setting up a CISCO Linksys E2500 Wireless Dual-Band N Router which I picked up on sale at Staples for $79.95.  The models on these things change rapidly and I am certain that particular model is no longer available five years later.

I do recommend that people rent their cable modems so that getting a new one is as easy as making a phone call.  Technology changes rapidly in the cable modem world so if you buy your own, don’t expect it to last forever.

Whatever you do, make certain that you do not create an open wireless network.  Your wireless network needs to be password protected and secure.  If you don’t know how to do that, get someone who does.

Getting a Windows 7, Windows 8, Windows 10 or a Macintosh OS X system on a wireless network is pretty simple, but hopelessly complex to deal with in a simple document like this. There are just too many options. Both Macs and Windows machines have decent intelligent assistants that do a good job of making simple wireless network connections. However, if those don’t work for you, don’t be embarrassed to go find that friend who understands networks.

If you don’t need wireless, don’t do it. It always adds a layer of complexity.  If your digital life revolves around one computer that doesn’t move, you don’t really need wireless unless you want to be nice to your guests or use it for your cell downloads when you are home. However, if you have other digital devices that need an Internet connection, you likely don’t have a choice other than going wireless.  Just keep a printed copy of your pass code in a safe spot.

If you end up with a wireless network with an Internet connection, learn how to properly reset it.  It will be the first thing that tech support asks you to do if you are having problems.

I use Windows 10, Linux and Mac OS X  daily.  My advice pretty well covers computers running Windows 10 and Macintosh OS X . If you have a Windows XP system, get rid of it.  If you don’t an Intel based Mac, you are living on borrowed time.

There are some items that I will recommend which are platform specific, but a lot of what I will suggest makes sense no matter which platform you use.

The absolute first thing you should do is install either Firefox, Chrome, or Opera as your default browser on your computer.  Microsoft’s Edge and Safari are not as good as any of the previous three.  A good browser makes a huge difference in your computing experience.  There is nothing wrong with having both Firefox and Chrome on your system at the same time. You will have to choose one as the default browser, but you can still use the second one.

One of the next things that I recommend to people is to get a Gmail account.  It’s free, it works, and is very reliable.  It also offers you an entryway into a number of other services that are very valuable.

You can configure your Gmail account to work from a computer based mail program, or you can use it through a browser which lets you access it from any computer.  You just need to be careful with your password. Never have a public computer remember your password.  Always make sure you log completely out of your email or any websites before you leave a public computer. It is a good idea to close any open browsers if you can.

With your Gmail account, you get access to Google Photos which is great place in the Cloud to store photos which you really like and want to share.  No matter what photo application you use on your computer or phone, Google Photos is still a good secure place to store them for free. If you need more storage, it is very reasonably priced.

One of the things that technology-literate people appreciate is not getting a dozen photos as attachments in an email.  Most web-based photo services provide a very easy way to share your Cloud-based photos with friends and family without eating up their hard drives. Your friends get a link they can click which will take them to your photos in the Cloud where they can see them all and usually can download any that they like.

While I have used Apple’s, iCloud, .Mac and MobileMe online services since their inception, I don’t recommend them.   I have had too many photos that I stored there over the years shuttled off to unintelligible folders.  No one has convinced me that iCloud has gotten any better. I use it from one Mac daily but still am mystified about how it handles certain things. If you have all Apple products and have no intention of changing, I am sure it makes more sense.  I always remind my Apple using friends that the gallery on my Android devices has been working nearly perfectly since it was introduced years ago.

If you are a real Microsoft fan, you might try their One Drive Service.  One Drive does seem to work well and if you buy the new subscription based versions of Office, you get a tremendous amount of storage and One Drive is hard to avoid.  One Drive works well from Windows, Linux, and Macintosh computers running Firefox and with Android devices.  It is also a another way to share photos without actually sending the photos.

Of course your Gmail account also gives you access to Google’s online document tools which I have found to be very useful.  They are free and seem to do most of everything that I need them to do.

If you have multiple computers and want to sync files between them, a good way is through Box, Dropbox, the Amazon Cloud, or One Drive.   All create folders on your computer which are synced with a secure Cloud version of the folder.   A decent amount of free storage comes just from signing up. With these services you never leave home without that important file.  You can read my article on the different services here.  Since I wrote the article, I have become very fond of Box.  I prefer their browser interface to all of the other products.

My next recommendation is that everyone bite the bullet and pay the $100 or so for the Office 365 software subscription.  You can get some free software that lets you do the same thing, but the Office stuff is a standard, and it is a lot of software that you can use on several computers.  Both their Windows and Macintosh versions are very good, but the Mac version is getting a little long in the tooth.

I am not a big fan of the Outlook mail program.  There are better alternatives to Outlook that are either free or cost very little.  I am an email package’s worst nightmare.  If an email application survives me, it will do a great job for the average person.   I actually like the free versions of Windows Mail better than Outlook.

However, I can highly recommend the free Thunderbird for Windows, and it you are willing to pay a modest $9.95, I think you will find Postbox a wonderful email experience.  If you have Macs and Windows computers, the money you pay for Postbox covers licenses for both platforms.

If you are Mac user, you might be happy with Apple’s Mail. While it has gotten better, it is still not my favorite and the problems with Gmail never seem to go away

Another of my recommendations is don’t pay for an anti-virus program. If you are running a Windows computer, take advantage of MS’s free security software.  It works great, and in years of using it, I have never had a problem.  It is much less intrusive than other security programs that will cost you money each year.

If you take screen shots frequently and like to annotate them, I highly recommend Snagit from TechSmith.  It costs about $29.95 and is another program where your payment covers both the Macintosh and Windows version. It will also do scrolling web page captures.

There are two other things that I recommend which are little more complicated, but I think both are well worth the effort.  One is OpenDNS.  OpenDNS provides access to much faster and more reliable Domain Name Servers than the typical cable service provider. In layman’s terms, it means that your Internet searches are much faster.  It also has a very easy way to keep unsuspecting Internet users from ending up on sites where you would rather they not visit.  OpenDNS is also free.

The other free service is LastPass.  It will securely store your passwords and fill them in when you need them.  It isn’t as simple as I would like it to be, but I really like the fact that it will generate one time use passwords for shopping sites so I don’t have to use the same good passwords for places that I use rarely.

Here are some final recommendations that might help with your computing needs.

If you have an old Windows computer around, and if you need a second functional computer but don’t want the hassle of buying a new operating system or a new computer, try Ubuntu Linux. It is truly easy to install, and it is free.  All you have to do is download an image to a CD. The installer takes care of everything.  If you have a Mac, get VMware’s Fusion product and you can become a power user like me and run Linux in a virtual machine.

If all of this seems like too much to handle, you might be better off with an iPad or one of the newer Kindle Fires or a Google Chromebook.  Which you buy depends on your budget, and who you would rather control your life, Amazon, Apple, or Google.

There is no lower cost entry point into the World-Wide Web than a Kindle Fire.  Starting at $49 it gives you email, the web, and much more media access than I will ever use.  Of course with a Kindle, you will still need access to a wireless network, but you can hire people to do that.

I have no complaints about my original Kindle Fire. It is a great value and I still use.  My original Kindle is still a better browsing experience than my smart phone.  The email client has improved, and it will likely get better over time.

As to what platform or computer you should choose, most of it is personal preference these days, but at times I have found the Mac almost more trouble than it is worth.  I am not sure all the free software that comes with  a Mac really changes the equation since Apple’s software is no longer leading edge, but as I said platform preference is really a personal preference today.

It is rare in 2017 that there would be an application that would require a specific platform. GPS and mapping software might be the only exception. It is still better on Windows. You can also run Windows on a Mac.  I would argue that you are better off just buying an inexpensive Windows PC instead of making your Mac more complex.

I have been a Mac user since 1984 when they were first introduced.  I actually started selling MS/DOS machines close to the same time.  Apple makes some very nice products, but you will pay lots more and perhaps get a less flexible environment. With Apple there is only one way to do things, and it is the Apple way.  Apple loves to run things through iTunes, and it seems to crop up in places that I would rather not use it.  I personally like being able to plug my Android phone into my computer and easily move files to the computer.

In the summer of 2012 my trusty MacBook which was in use since July of 2006 died. When that happened, I was already considering passing on my current Windows laptop to my youngest daughter who was stuck using an ancient white half-moon (lamp tower) G4 iMac with a 80 gig drive.

Over the last few years, we have purchased a Chromebook for my wife and this summer we replaced her seven year old HP laptop with a new Yoga 720 I5 system with 8GB of RAM, a 256GB SSD, a touch screen and finger print reader.  It was around $800. A competitive Mac was at least $600 more and neither a touch screen nor a finger print reader.

However, if you can afford a Mac, and it feels like your life will be better with one, don’t hesitate to buy one.  You will likely love it.  There are no products out there that match the fit and finish of Macs except maybe Google’s Pixel.  Remember in the Apple world, Apple decides what you need and when you need it.

However, it you cannot afford a Mac, you can do quite well with Windows 10  running on one of Intel’s I series processors either 7th or 8th generation  I recommend a minimum of 8GBs of RAM and at least a 256GB SSD drive.  With Windows 10 that is a very stable operating system.  I actually like it better than OS X for several things.  Of course Mac OSX has it strengths also.  It just depends on what you do with your computer as to which OS is the best for you.

If you are buying a Windows system, read the reviews and try to buy from a company that has a good hardware reputation.  I have had good luck with Lenovo, Dell and HP.  I think Lenovo does a great job striking a balance between quality and value.  I was pleased that their customer service rep who handled my first order was actually located in North Carolina.

Your life on the web with Windows 10 computer will not be very different from that of a Mac or Linux user.  You might have a little more choice in a number of areas.

Of course with a generic Windows machine, you won’t have the image that goes with using a Mac, but in 2017 many people just want stuff to work, and these days a lot of this stuff works pretty well especially if you can humanize it a little with a local expert to help you with your questions.

Ten years ago if you had asked me what computer to buy, it would have taken a lot of questions to figure that out.  Today you are pretty safe either with a Windows 10 computer, a Linux computer or a Macintosh computer.

In late 2017, if you buying a system to last for the next few years, make sure you get one with an eighth generation Intel processor.  Look for an eight in the first digit of the processor model number such as 8700.  If you want a Mac with one, you will have to wait.  There are no Macs available yet with 8th generation Intel processors as of early November 2017.